Capability-Building Opportunities
Training opportunities that educate, inspire and empower tourism operators to deliver exceptional products and experiences for visitors, build sustainable and resilient businesses, and help grow the visitor economy.
DNCW works with a range of state, regional and local government and industry agencies to promote and facilitate learning opportunities designed specifically for the needs of Central West operators, including workshops, masterclasses, conferences, forums, webinars, mentoring and more.
Current Training Opportunities
Be Bookable Online Aboriginal Experiences | Destination NSW
Destination NSW initiative providing one-on-one mentoring and support for Aboriginal-owned tourism businesses to set up an online booking software so travellers can book and pay for their experiences online. Applications close Friday 6 March 2026.
Webinar: Accessible Tourism - Best Practice
NSW Tourism Association webinar exploring why accessibility delivers strong commercial returns, how leading tourism operators are exceeding minimum standards, and where to start if you’re unsure or feel constrained by budget.
Date: Thurs, 26 Feb 2026
Time: 2.00pm - 3.00pm (AEDT)
Cost: Free for Members, $33 for non-members
Webinar Series: Navigating AI & Digital Change
Four-part series from Tourism Australia exploring how AI is changing the tourism landscape, with insights from industry experts and real-world experience from operators already experimenting with AI.
Dates:
- Session 1 - Stream on demand
- Fri 27 Feb 2026 - Beyond Pretty Pictures - keeping up with the evolving social
- Fri 6 Mar 2026 - Thriving in the Search Landscape
- Fri 13 Mar 2026 - AI in the Tourism industry
Time: 11am (AEDT)
Cost:
Free
Webinar: NSW Visitor Experiences - State of Play
Webinar presented by Destination NSW and FiftyFive5. Helps businesses to understand their domestic visitors and tailor experiences to meet their needs.
Date: Wed, 4 Mar 2026
Time: 2.00pm - 3.00pm (AEDT)
Cost:
Free
Webinar: Partner Up! Event Sponsorship Masterclass
An insightful webinar delivered by Australian Centre for Regional Events, teaching you how to attract right-fit sponsors, craft a compelling hook, stand out in a crowded market, and build proposals that convert and keep sponsors coming back.
Date: Thurs, 5 Mar 2026
Time: 12:00pm - 1:00pm (AEDT)
Cost: $20 for Eventfolk members, $45 for non-members
Webinar Series: Digital Skills Future Ready
Webinar series presented by Destination NSW and Tourism Tribe, as part of the NSW First Program. Webinar topics include, Social Media in the age of AI, Video Marketing, Search Visibility in the AI era, Email marketing for repeat bookings. Series 1 webinars are available now on-demand with Series 2 soon to be released.
Webinar & Resources: Quick Tips on Creating Nature-Based Experiences
Insights and tips for visitor economy businesses to create great nature-based experiences. Resources include quick tips for creating cycling experiences, guided walks and wildlife experiences, and sustainable experiences.
FREE webinar also available on-demand to hear first-hand from visitor economy businesses integrating nature into their experiences.
Webinar: Accommodation Revenue & Yield Management
The Accommodation Revenue & Yield Management Webinar is designed to enhance business competitiveness, strengthen resilience and the long-term sustainability of accommodation businesses.
Subjects covered include:
- Understanding the Guest's Pathway to Booking
- Advanced Market Segmentation & Distribution Strategies
- Revenue Strategy and Profit Optimisation
- Forecasting, Inventory Management, and Performance Monitoring
Webinar: Navigating the Insurance Landscape
Join Sparrowly Group and Affinity Insurance Brokers for this webinar that will help you navigate the minefield of insurance for your business. Topics covered in this webinar include:
- Common covers for tourism businesses
- Insurance Led Approach - consideration of price, availability & coverage
- What are the risk and issues?
- How to work on the risk issues
- How to find the right broker
Australian Tourism Data Warehouse (ATDW)
The ATDW is the national platform for digital tourism information in Australia.
By having your listing information sent to ATDW, your information will also appear on over 50 websites including australia.com and destinationnsw.com.au!
Follow our step-by-step guide to get started today.
Step 1: Getting started with ATDW [Webinar]
Watch our ATDW Intro WebinarThe ATDW is the national platform for digital tourism information on Australia. By having your listing information sent to ATDW, your information will also appear on over 50 websites including australia.com and destinationnsw.com.au!
Before you start, learn more about the ATDW platform and how it can benefit your business by watching our webinar. It provides a practical guide on how to list your business (product, experience, event) on the ATDW platform, and tips on how to improve or optimise your listing to stand out from the crowd.
Step 2: Register your profile with ATDW
You can get started today by registering or updating an ATDW listing here.
You can check out the relevant resources for your business below to help guide you through the setup process.
- Accommodation
- Attraction
- Event
- Food and drink
- Hire
- Tour
- Transport
We also recommend you read the ATDW Operator Profile Guidelines to check your eligibility, and the ATDW Online Operator Guidelines to help you through the setup process.
Step 3: Create your listings [Webinar]
Now you're ready to start creating your listings! To help build out your profile and begin optimising your content, we have two webinars designed to get you started based on your needs.
#1 - Webinar for Tourism Operators: ensures tourism operators have the knowledge and skills to create and manage their profiles, plus 5 steps to enhance visibility using the ATDW platform.
#2 - Webinar for Regional Tourism Organisations & Visitor Information Centres: designed for staff to learn the skills required to manage their profiles and assist tourism operators with the ATDW platform.
Step 4: Tips to optimise your listings
We've put together an ATDW Quick Links and Support Guide that contains a list of key tips to help you moving forward, as well as helpful links!
Download the ATDW Quick Links and Support Guide here.
Want to push your profile even further? Check out our 10 Top Tips to boost your profile's visibility and make your listings work harder.
Download our 10 Top Tips Guide here.
Looking to attract more customers? Adding a deal or special offer to your Tourism Business Profile is a powerful way to boost your online visibility and your bookings. Whether it’s a discount, a special package, or a money-can’t-buy offer, your deals will help you get the attention of customers seeking extra value.
Learn how to add a Deal/Offer
Need to delete your profile on ATDW? Circumstances change and you may need to remove your profile for various reasons. Your profile can be deleted at any time within the platform.
Learn how to disable a profile
ATDW Support
Visit the Support Hub:
The ATDW Support Hub is available around the clock, with over 300 articles to help answer your questions and manage your listings.
One-on-one Optimisation Session:
Book a free one-on-one Optimisation session with the ATDW Success Team to unlock the full potential of your ATDW profile. They will provide recommendations, tailored to your business, helping you gain maximum visibility and engagement for your product profile across ATDW's distribution network.
